Description
We're looking for aSenior Desktop Support Specialistwho thrives in a hands-on IT environment and enjoys owning day-to-day technology operations. This is a highly visible role supporting end users while partnering closely with our managed service provider (MSP/MSSP) to ensure projects, escalations, and operational initiatives are completed successfully. This is a excellent opportunity for a well-rounded IT professional who enjoys wearing multiple hats, taking ownership of IT operations, and serving as the primary technology resource within the organization. This role will be onsite in St. Paul, MN.
Responsibilities:
Provide Tier II/III desktop support for hardware, software, operating systems, Microsoft 365, printers, peripherals, and mobile devices.
Troubleshoot and resolve complex end-user issues while delivering exceptional customer service.
Administer Microsoft 365, including:
- User accounts and licensing
- Exchange mailboxes
- Teams
- OneDrive
- Security groups and access management
Administer SharePoint Online by:
- Managing permissions and security
- Creating and maintaining sites and pages
- Organizing content and supporting collaboration
Manage endpoints within a cloud-first Microsoft Azure/Intune environment.
Image, configure, deploy, and refresh laptops and end-user equipment.
Oversee hardware inventory, asset management, procurement, and equipment lifecycle.
Maintain IT documentation, standard operating procedures, and knowledge articles.
Coordinate with the organization's MSP/MSSP to ensure incidents, requests, and projects move forward on schedule.
Track open issues, follow up with vendors, and help drive projects to completion.
Identify opportunities to improve IT processes and user experience.
Requirements
5+ years of desktop support or IT operations experience.
Strong experience supporting Windows 10/11 environments.
Hands-on Microsoft 365 administration experience.
SharePoint Online administration experience. is a plus
Experience with Microsoft Entra ID (Azure AD) and endpoint management.
Experience imaging, provisioning, and deploying laptops.
Strong troubleshooting skills across Microsoft technologies.
Experience working with ticketing systems and documenting technical processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
